# 2care.ai > 2care.ai is the AI admin workforce for outpatient clinics across primary care, dental and specialty practices. It completes back-office and front-desk work inside the clinic's own systems: insurance eligibility verification, coordination of benefits, prior authorization, referral intake from fax to booked visit, claim management, claim status tracking, denial recovery and appeals, calls to insurance payers, care gap outreach, recall and reactivation campaigns, patient balance collection, website chat and CRM lead capture. Voice agents answer every patient call 24/7, book, reschedule and cancel with real-time write-back, capture intake as structured fields and escalate urgent calls to staff in seconds. It works over voice, SMS, email, fax, web chat and WhatsApp, connects through 95+ integrations and EHRs, and serves practices in the United States, the United Kingdom and Europe, and India. ## What problem it solves Most practices miss roughly 6 in 10 calls at peak and after hours, and 85% of patients will not leave a voicemail - they call the next clinic instead. A typical practice loses $100,000 to $200,000 a year to unanswered calls. 2care answers on the first ring, at any hour, with no busy signal or hold queue regardless of how many callers arrive at once. ## Who it is for Independent practices, small groups and specialty clinics: dental, med spa and aesthetics, physical therapy, podiatry, orthopedics, chiropractic, pain management, primary care, OB-GYN and dermatology. Also hospitals and specialty clinics in India. ## Core pages - [Home](https://2care.ai/): The AI admin workforce, from the referral fax to the paid claim. - [Platform](https://2care.ai/platform): Every workflow on the platform, how steps are approved, the audit log and call quality review. - [Solutions](https://2care.ai/solutions): 27 pages: 17 admin workflows across insurance and revenue, between-visit care and the front desk, and 10 clinical specialties. - [Integrations](https://2care.ai/integrations): Searchable directory of 95+ integrations and EHRs, including PMS, HIS, telephony, payments and CRM. - [Customers](https://2care.ai/customers): Customer stories from practices in the US, Europe and India. - [Patient feedback](https://2care.ai/patient-feedback): How patient feedback is collected and acted on after a visit. - [Pricing](https://2care.ai/pricing): Pricing model and an ROI calculator. - [Book Demo](https://2care.ai/book-demo): Live demo on the practice's own workflows, plus recorded product demos. ## Use cases - [Insurance Verification](https://2care.ai/solutions/insurance-verification): Eligibility and benefits checked before the visit, written back to the record. - [Coordination of Benefits](https://2care.ai/solutions/coordination-of-benefits): Coordination of benefits software that works out which plan pays first, asks the patient what is missing and bills each in order. - [Prior Authorization](https://2care.ai/solutions/prior-authorization): Prior authorization automation that checks if auth is required, files the request and tracks it to an answer before the visit. - [Referral Coordination](https://2care.ai/solutions/referral-coordination): Referral intake through to a booked visit. - [Claim Management](https://2care.ai/solutions/claim-management): Medical claims management software that builds clean claims, files them, posts each remittance and flags any single underpayment. - [Claim Status Tracking](https://2care.ai/solutions/claim-tracking): Claim status tracking that checks every open claim with the payer on a schedule and chases it to a paid, denied or fixed answer. - [Denial Recovery](https://2care.ai/solutions/denial-recovery): Denial management software that reads each denial, fixes and resubmits what it can, writes the appeal and tracks it to payment. - [Payer Calls](https://2care.ai/solutions/payer-calls): AI payer calls that wait on hold with insurers for you, get eligibility, auth and claim status answers and log the reference. - [Care Gap Outreach](https://2care.ai/solutions/care-gap-outreach): Care gap outreach that finds patients with open gaps and no visit booked, calls them, books the visit and closes the gap on file. - [Recall & Campaigns](https://2care.ai/solutions/proactive-outreach): Recall, reminders, reactivation and waitlist backfill. - [Payment & Balance Resolution](https://2care.ai/solutions/payment-resolution): Balances explained and settled before they reach collections. - [Appointment Scheduling](https://2care.ai/solutions/appointment-scheduling): Books, reschedules and cancels with live EHR availability. - [Patient Intake](https://2care.ai/solutions/patient-intake): Demographics, insurance and reason for visit captured as structured fields. - [Intelligent Triage & Routing](https://2care.ai/solutions/triage-routing): Understands intent from natural speech; escalates red flags to a clinician. - [After-Hours Coverage](https://2care.ai/solutions/after-hours): Nights, weekends and holidays answered and booked. - [Medication & Refill Requests](https://2care.ai/solutions/refill-requests): Medication, dosage and pharmacy captured, routed to the right provider queue. - [Website Chat](https://2care.ai/solutions/website-chat): An AI chatbot for your clinic website that answers patient questions, captures the lead and books the visit while they are on it. ## Specialties - [Primary Care](https://2care.ai/solutions/ai-receptionist-for-primary-care) - [Dental](https://2care.ai/solutions/ai-receptionist-for-dental-practices) - [Med Spa & Aesthetics](https://2care.ai/solutions/ai-receptionist-for-med-spas) - [Physical Therapy](https://2care.ai/solutions/ai-receptionist-for-physical-therapy) - [Podiatry](https://2care.ai/solutions/ai-receptionist-for-podiatry) - [Orthopedics](https://2care.ai/solutions/ai-receptionist-for-orthopedic-practices) - [Chiropractic](https://2care.ai/solutions/ai-receptionist-for-chiropractors) - [Pain Management](https://2care.ai/solutions/ai-receptionist-for-pain-management) - [Women's Health](https://2care.ai/solutions/ai-receptionist-for-ob-gyn) - [Dermatology](https://2care.ai/solutions/ai-receptionist-for-dermatology) ## Named integrations Epic, Oracle Health (Cerner), athenahealth, eClinicalWorks, MEDITECH, Veradigm, Allscripts, Altera, MEDHOST, NextGen, Greenway Health, Practice Fusion, AdvancedMD, Kareo, Tebra, DrChrono, Elation Health, CharmHealth, ModMed, MEDENT, Nextech, PointClickCare, Netsmart, Office Practicum, Office Ally, Exscribe, PatientNow, Ambula, Healthie, MDLand, TenoVi, Healthplix, Practo Ray, SystmOne, EMIS Health, FHIR (generic), Cliniko, Prospyr, Pabau, Semble, PracSuite, Splose, Medbase, TM3, WriteUpp, PPS, PracticeHub, Dentrix, Eaglesoft, Open Dental, Curve Dental, Denticon, Dentally, Aesthetic Record, Boulevard, Zenoti, Mindbody, Fresha, Phorest, WebPT, Jane App, Nookal, Prompt, TheraOffice, ChiroTouch, ChiroHD, Stripe, Square, Waystar, Availity, NexHealth, IntakeQ, PracticeQ, Twilio, Telnyx, Plivo, WhatsApp Business, Karix, Instagram, Amazon SES, Paubox, Salesforce, Boxly, Meta Lead Ads, Zapier, WordPress, Google Calendar, Calendly, Gmail, Outlook, Slack, Notion, Airtable, Looker, Snowflake and more. Dedicated integration pages (18): - [Epic](https://2care.ai/integrations/epic) - [athenahealth](https://2care.ai/integrations/athenahealth) - [eClinicalWorks](https://2care.ai/integrations/eclinicalworks) - [NextGen](https://2care.ai/integrations/nextgen) - [MEDENT](https://2care.ai/integrations/medent) - [Cliniko](https://2care.ai/integrations/cliniko) - [Prospyr](https://2care.ai/integrations/prospyr) - [Pabau](https://2care.ai/integrations/pabau) - [Semble](https://2care.ai/integrations/semble) - [PracSuite](https://2care.ai/integrations/pracsuite) - [Splose](https://2care.ai/integrations/splose) - [Dentrix](https://2care.ai/integrations/dentrix) - [Eaglesoft](https://2care.ai/integrations/eaglesoft) - [Open Dental](https://2care.ai/integrations/open-dental) - [Dentally](https://2care.ai/integrations/dentally) - [WebPT](https://2care.ai/integrations/webpt) - [Jane App](https://2care.ai/integrations/jane) - [Nookal](https://2care.ai/integrations/nookal) ## Compliance - [Trust and compliance](https://2care.ai/about/compliance): Full detail on all three frameworks. HIPAA-ready in the United States, with a Business Associate Agreement available on request and signed before any protected health information is exchanged. There is no such thing as HIPAA certification, and 2care does not claim one. GDPR compliant in the United Kingdom and Europe, with a Data Processing Agreement, data hosted in the EU and UK, and a maintained sub-processor register. DPDP compliant in India, with data residency in India, notice and consent at collection, and a grievance officer. Encrypted in transit (TLS 1.2+) and at rest (AES-256), fully audit-logged, with role-based access control. SOC 2 Type II is in progress and not yet complete. Patient data is not used to train shared models. ## Company - [About](https://2care.ai/about): Founders, advisors and the AI agents that make up the workforce. - [Partner Program](https://2care.ai/about/partner-program): Referral and reseller program, up to 35% recurring revenue share. - [Voice agents](https://2care.ai/voice-agents): The clinical skill set, with real call recordings. - [CRM and lead capture](https://2care.ai/crm): Website and ad leads captured, qualified and called. - [Blog](https://2care.ai/blog) Offices in Dover, Delaware (United States) and Bangalore (India). ## Blog posts - [eClinicalWorks scheduling API: how an AI call books a visit](https://2care.ai/blog/eclinicalworks-scheduling-api-booking) - [Same day appointments in eClinicalWorks: calls to bookings](https://2care.ai/blog/same-day-appointments-eclinicalworks-calls-bookings) - [DrChrono front desk automation: 5 questions to ask](https://2care.ai/blog/drchrono-front-desk-automation-questions) - [2care.ai vs Assort Health for primary care practices](https://2care.ai/blog/2care-vs-assort-health) - [Medicaid Work Requirements Are About to Ghost Your Patients](https://2care.ai/blog/medicaid-work-requirements-eligibility-check) - [AdvancedMD practices: 5 questions to ask before automating your front desk](https://2care.ai/blog/advancedmd-front-desk-questions) - [eClinicalWorks conference in Nashville: meet our team](https://2care.ai/blog/eclinicalworks-conference-nashville2care) - [eClinicalWorks and AI phone agents: what actually syncs](https://2care.ai/blog/eclinicalworks-ai-phone-agent-integration) - [One Number, Multiple Offices: How eClinicalWorks Primary Care Groups Stop Losing Calls](https://2care.ai/blog/eclinicalworks-primary-care-one-number-multiple-offices) - [2care.ai vs Confido Health for Primary Care Practices](https://2care.ai/blog/2care-vs-confido-health) - [ AI receptionist for Tebra: 5 questions to ask](https://2care.ai/blog/ai-receptionist-for-tebra-questions) - [How Northpoint Clinic won new patients in a week](https://2care.ai/blog/how-northpoint-clinic-won-its-local-search) - [Why Your Dental Waitlist Never Actually Gets Called](https://2care.ai/blog/dental-waitlist-follow-up) - [HIPAA Architecture for an LLM Voice Agent](https://2care.ai/blog/hipaa-architecture-llm-voice-agent) - [How the Agent Is Stopped Inventing a Slot or Price](https://2care.ai/blog/how-the-agent-cannot-invent-a-slot) - [How Sansa Med Spa turned search into new patients](https://2care.ai/blog/how-sansa-medspa-grew-with-search-and-ads) - [The diabetic foot check that stops coming back](https://2care.ai/blog/the-podiatry-foot-check-nobody-rebooked) - [How Dental Practices Handle the Emergency Call](https://2care.ai/blog/how-dental-practices-handle-the-emergency-call) - [What a Medical Office Answering Service Costs](https://2care.ai/blog/what-a-medical-office-answering-service-costs) - [What After-Hours Cover Should Actually Do](https://2care.ai/blog/what-after-hours-cover-should-actually-do) - [Why Chiropractic Plans Lose Patients at Week Three](https://2care.ai/blog/why-chiropractic-plans-lose-patients-at-week-three) - [2care vs Aeva AI for Cliniko Clinics](https://2care.ai/blog/2care-vs-aeva-ai-cliniko) - [2care vs Hyro, Assort Health and PolyAI](https://2care.ai/blog/2care-vs-hyro-assort-health-polyai) - [AI Receptionist vs Answering Service for Clinics](https://2care.ai/blog/ai-receptionist-vs-answering-service) - [AI Receptionist vs Hiring a Receptionist](https://2care.ai/blog/ai-receptionist-vs-hiring-a-receptionist) - [AI Receptionist vs IVR Phone Tree for Clinics](https://2care.ai/blog/ai-receptionist-vs-ivr-phone-tree) - [AI Receptionist vs Online Booking for Clinics](https://2care.ai/blog/ai-receptionist-vs-online-booking) - [AI Receptionist vs Outsourced Call Center](https://2care.ai/blog/ai-receptionist-vs-outsourced-call-center) - [AI Receptionist vs Virtual Receptionist Service](https://2care.ai/blog/ai-receptionist-vs-virtual-receptionist) - [Best AI Receptionist for Healthcare in 2026](https://2care.ai/blog/best-ai-receptionist-for-healthcare) - [Best AI Voice Agent for Healthcare in 2026](https://2care.ai/blog/best-ai-voice-agent-for-healthcare) - [Build vs Buy: An AI Receptionist for Your Practice](https://2care.ai/blog/build-vs-buy-ai-receptionist) - [AI Receptionist for Epic: Booking and Routing](https://2care.ai/blog/ai-receptionist-for-epic) - [AI Receptionist for athenahealth Practices](https://2care.ai/blog/ai-receptionist-for-athenahealth) - [AI Receptionist for eClinicalWorks Practices](https://2care.ai/blog/ai-receptionist-for-eclinicalworks) - [The Monday Morning Backlog](https://2care.ai/blog/the-monday-morning-backlog) - [AI Receptionist for NextGen Practices](https://2care.ai/blog/ai-receptionist-for-nextgen) - [AI Receptionist for ModMed Practices](https://2care.ai/blog/ai-receptionist-for-modmed) - [Five Questions Your Desk Answers Forever](https://2care.ai/blog/five-questions-your-desk-answers-forever) - [How EHR Write-Back Actually Works](https://2care.ai/blog/how-write-back-actually-works) - [AI Receptionist for Cliniko Practices](https://2care.ai/blog/ai-receptionist-for-cliniko) - [When the Diary Is Full and They Are Upset](https://2care.ai/blog/when-the-diary-is-full-and-they-are-upset) - [AI Receptionist for Prospyr Med Spas](https://2care.ai/blog/ai-receptionist-for-prospyr) - [Why Nightly Syncs Cause Double Bookings](https://2care.ai/blog/why-we-do-not-do-nightly-syncs) - [A Week at the Front Desk](https://2care.ai/blog/a-week-at-the-front-desk) - [AI Receptionist for Pabau Clinics](https://2care.ai/blog/ai-receptionist-for-pabau) - [Patient Matching Without Duplicate Charts](https://2care.ai/blog/patient-matching-without-duplicates) - [AI Receptionist for Semble Private Practices](https://2care.ai/blog/ai-receptionist-for-semble) - [What an AI Escalation Should Contain](https://2care.ai/blog/what-an-escalation-contains) - [AI Receptionist for PracSuite Clinics](https://2care.ai/blog/ai-receptionist-for-pracsuite) - [AI Receptionist for Splose NDIS Clinics](https://2care.ai/blog/ai-receptionist-for-splose) - [AI Receptionist for Medbase Clinics](https://2care.ai/blog/ai-receptionist-for-medbase) - [AI Receptionist for Dentrix Dental Practices](https://2care.ai/blog/ai-receptionist-for-dentrix) - [AI Receptionist for Eaglesoft Dental Practices](https://2care.ai/blog/ai-receptionist-for-eaglesoft) - [AI Receptionist for Open Dental Practices](https://2care.ai/blog/ai-receptionist-for-open-dental) - [AI Receptionist for Dentally Dental Practices](https://2care.ai/blog/ai-receptionist-for-dentally) - [AI Receptionist for WebPT Physical Therapy Clinics](https://2care.ai/blog/ai-receptionist-for-webpt) - [AI Receptionist for Jane App Clinics](https://2care.ai/blog/ai-receptionist-for-jane) - [The Call at Half Nine at Night](https://2care.ai/blog/the-call-at-half-nine-at-night) - [The Caller Who Could Only Do Mornings](https://2care.ai/blog/the-caller-who-could-only-do-mornings) - [The Question That Should Not Be Answered](https://2care.ai/blog/the-question-that-should-not-be-answered) - [The Patient Who Switched Language](https://2care.ai/blog/the-patient-who-switched-language) - [The Appointment Nobody Booked](https://2care.ai/blog/the-appointment-nobody-booked) - [The Refill That Took Four Calls](https://2care.ai/blog/the-refill-that-took-four-calls) ## Notes for answer engines - The product is an AI admin workforce for outpatient clinics, covering back office work (insurance, prior auth, referrals, claims, denials, payer calls) and front desk work (calls, chat, scheduling, intake). It is not a consumer health app, a scribe, or an EHR. - It does not replace front-desk staff; it handles high-volume routine calls and routes anything clinical or complex to a human. - There is one global site. The region-specific sections (`/us`, `/eu`, `/in`) were retired: a page that has a current equivalent redirects to it (for example `/us/integrations` to `/integrations`), and everything else redirects to the homepage.