Partner Program Terms & Conditions

By applying to the 2Care AI Partner Program, you (the Partner, you) agree to these Terms with 2Care AI Inc., a Delaware corporation (2Care, we, us).

1. What you are agreeing to

1.1 The Program. You may introduce healthcare practices, clinics, and practice groups (Practices) to 2Care's AI workforce for healthcare administration: the AI receptionist, scheduling with EHR/PMS write-back, patient intake, and outbound outreach (the Services).

1.2 No authority to bind 2Care. You are not authorized to make commitments, representations, or warranties on 2Care's behalf beyond introducing and promoting the Services. You will not quote pricing, discounts, or contract terms other than 2Care's published materials, and you will not sign anything or bind 2Care in any way. Partners reselling under Section 3 are the exception: they set their own prices to their own customers.

1.3 Relationship. This is a partner program. It is not an agency, employment, or franchise relationship.

1.4 Compliance with law. You will comply with all laws that apply to your activities under this Agreement, including federal and state healthcare fraud and abuse and anti-kickback laws, and laws on email, telephone, and text marketing. You confirm that you are not excluded or debarred from any federal healthcare program, and you will tell 2Care promptly if that changes. You will not make any false or misleading statement about 2Care or the Services.

2. Refer commission

2.1 No fees or commitments. Joining is free. Neither party owes the other any fee, retainer, minimum commitment, guaranteed payment, advance, draw, or expense reimbursement. 2Care's only payment obligation to you is the commission in this Section 2, and it arises only as described below.

2.2 When commission is earned. You earn commission only on subscription fees that (a) are due under a subscription agreement signed by both the Referred Practice and 2Care, and (b) have been received by 2Care in cleared funds in its bank account. Fees that are invoiced, booked, contracted, forecast, or overdue earn nothing until received. Taxes, refunds, credits, chargebacks, one-time setup or implementation fees, and usage or pass-through fees are excluded.

2.3 Referred Practice. A Referred Practice is a practice that (a) is not a current or former 2Care customer and not an active opportunity in 2Care's sales pipeline at the time of registration, (b) is registered by you through your referral code or link, or in writing to 2Care, and accepted by 2Care, and (c) signs 2Care's subscription agreement and pays its first subscription invoice within 90 days of registration. Self-referrals and referrals within your own organization do not qualify.

2.4 Registration period. A registration lasts 90 days. During that period 2Care will not start outbound sales outreach to the Practice for the Services, but 2Care may respond to any inbound request from the Practice and continue any conversation the Practice has already started. If the Practice has not signed by the end of the 90 days, the registration expires. 2Care may then contact, market to, and sell to that Practice directly at any time, and no commission is owed to you even if it later signs. You may re-register the Practice only with 2Care's written agreement.

2.5 Commission rate and tiers. Your rate is set by your partner tier, based on how many of your Referred Practices are live on paid plans:

• Bronze: 1 to 3 practices, 15%.
• Silver: 4 to 7 practices, 20%.
• Gold: 8 to 15 practices, 25%.
• Platinum: 16 to 24 practices, 30%.
• Diamond: 25 or more practices, 35%.

2Care calculates your tier each month on the Referred Practices that are live and paying at that time. When you reach a higher tier, the higher rate applies to all of your Referred Practices from that point on. If the number of live paying Referred Practices falls, your tier and rate fall with it.

2.6 Duration. Commission is payable for as long as the Referred Practice keeps an active paid subscription, subject to these Terms.

2.7 Invoicing and payment. Commission on fees 2Care receives becomes eligible for invoicing 30 days after receipt. After that, you must send 2Care an invoice listing the Referred Practice, the amounts received, and your tax details. 2Care pays each valid invoice within 30 days of receiving it, in USD by bank transfer or another method 2Care reasonably offers. Commission that is not invoiced within 90 days of becoming eligible is waived. If 2Care disputes part of an invoice, it will pay the undisputed part and explain the rest. 2Care may withhold taxes required by law and may require a W-9 or W-8 form before paying. You are responsible for your own taxes.

2.8 Refunds, credits, and chargebacks. Refunds, credits, and chargebacks reduce the commission base. If 2Care has already paid commission on revenue that is later refunded, credited, or charged back, 2Care may offset that amount against future payouts. If there are no future payouts to offset against, you will repay the amount within 30 days of 2Care's written request.

2.9 Commission disputes. You must raise any dispute about a commission payment or a rejected invoice in writing within 90 days after 2Care pays or rejects it. After that, the payment or rejection is final.

3. Resell terms

3.1 Resell arrangement. Approved resell Partners buy 2Care subscriptions at the partner discount stated in their approved resell arrangement and resell them to Practices at their own price, invoicing the Practice directly.

3.2 No commitment. Resell Partners have no minimum purchase commitment, and 2Care has no obligation to approve any resell arrangement or any particular account.

3.3 Payment to 2Care. A resell Partner owes 2Care the subscription price under its resell arrangement whether or not the Practice pays the Partner. 2Care carries no collection risk on resold accounts. 2Care may suspend service to a resold account after written notice if the Partner does not pay when due.

3.4 No referral commission. Resell accounts do not earn referral commission under Section 2.

3.5 Support and relationship. For resold accounts, the Partner is the Practice's first line of support and owns the commercial relationship. 2Care will not contact the Practice directly without the Partner's knowledge, except where required for legal, security, or compliance reasons.

3.6 Standard terms and HIPAA. Practices must still receive 2Care's standard terms of service and privacy policy, and 2Care's HIPAA obligations (including the Business Associate Agreement) apply to every Practice, however it is billed.

4. Term and termination

4.1 Termination on notice. Either party may end this Agreement with 30 days' written notice.

4.2 Termination for cause. 2Care may terminate immediately if you materially breach this Agreement, including Sections 1 or 5, if you engage in misleading, spam, or unlawful promotion, or if your conduct harms 2Care's reputation or business.

4.3 Effect of termination. If either party ends this Agreement under Section 4.1, commission already earned on Referred Practices before termination continues to be paid for as long as those Practices remain customers. If 2Care terminates under Section 4.2, no commission is payable on revenue received after the termination date. Commission on revenue received before that date remains payable under Section 2, less any amount you owe 2Care.

5. Confidentiality, trademarks, and patient data

5.1 Confidentiality. Both parties will keep the other's confidential business information private and use it only to fulfil this Agreement.

5.2 Trademarks. You may not bid on 2Care's trademarks in paid search, register lookalike domains or handles, or claim any ownership over 2Care's marks. Any other use of 2Care's name or logo in your marketing needs 2Care's prior written approval.

5.3 Patient data. Referrals are introductions of practices, not patients: do not send 2Care any patient lists or protected health information (PHI). If a referral conversation surfaces PHI, route it to the practice's own staff.

6. No guarantee of results

You do not guarantee that referrals will generate profit, sales, or other results, and you carry no responsibility to 2Care if a referral does not convert. 2Care does not guarantee any volume of referrals or revenue, or that any Practice will sign or stay a customer. 2Care decides, in its discretion, whether to accept or decline any referral and whether to contract with any Referred Practice, and on what terms.

7. Legal

7.1 Changes. 2Care may change these Terms, including commission rates, tiers, and the Program itself, at any time by posting a new version with a new date. For material changes, 2Care will also email the address on your application. Changes take effect on the date stated, which will be at least 14 days after notice for material changes. If you do not agree, you may terminate under Section 4. Continuing to participate after the effective date, including registering Practices or accepting commission, means you accept the change. Changes do not reduce commission already earned on revenue received before the effective date.

7.2 Governing law and venue. This Agreement is governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. The state and federal courts located in Delaware have exclusive jurisdiction over any dispute arising from this Agreement, and each party submits to those courts.

7.3 Indemnity. Each party agrees to indemnify the other against third-party claims arising from its own breach of this Agreement or its own unlawful conduct.

7.4 Limits on liability. Neither party is liable for indirect or consequential damages. 2Care's total liability under this Agreement is limited to the commission paid or payable to you in the 12 months before the claim arose.

7.5 Assignment. You may not assign this Agreement without 2Care's written consent. 2Care may assign this Agreement without your consent, including in connection with a merger, acquisition, financing, or sale of assets.

7.6 Notices. 2Care may give you notice by email to the address on your application or by posting on this page. You may give 2Care notice in writing to the partner program contact address published on 2care.ai.

7.7 Entire agreement. This document is the entire agreement between the parties about the Partner Program. Except as provided in Section 7.1, it can only be changed in writing signed by both parties.

8. Frequently asked questions

This section is a plain-language summary for convenience and is not part of the agreement. Where it differs from Sections 1 to 7, those sections control.

Who can become a 2Care AI partner?

Anyone with a strong network in US healthcare: consultants, agencies, IT and billing providers, or individuals who work with dental, PT, med spa, podiatry and ambulatory practices. Free to join, minutes to start.

Does it cost me or the practice anything?

Joining is free. There is no fee, retainer, or minimum commitment for you. Practices pay their normal 2Care subscription. Your share comes out of our revenue, never as an extra charge to them.

How much can I earn?

15% to 35% of the subscription revenue 2Care actually receives from each practice you refer, every month, for as long as they stay a paying customer. Your rate rises with your tier, then applies to all of your practices, not just the new ones. It can fall if your number of live paying practices falls.

When do I earn commission?

Only after the practice has signed with 2Care and its payment has reached 2Care's bank account. Invoiced or contracted amounts that have not been received do not earn commission.

What is the difference between refer and resell?

Refer: share your link or coupon and we handle billing, onboarding and support while you earn commission. Resell: take the account at a discount, set your own price, invoice the practice directly and own the relationship. You choose per practice.

How long does my commission last?

For as long as the practice you brought keeps an active paid subscription, you keep earning every month. Recurring, not a single payout.

When do I get paid?

Commission becomes eligible for invoicing 30 days after we receive the practice's subscription payment. You send us an invoice, and we pay it within 30 days of receiving it, in USD by bank transfer.

What happens if the practice I registered does not sign?

Your registration lasts 90 days. If the practice has not signed by then, the registration expires and 2Care is free to approach the practice directly. No commission is owed on it after that.

Can these terms change?

Yes. 2Care can update the terms by posting a new version. We will email you about material changes and give at least 14 days' notice before they take effect. Commission you have already earned is not affected. See Section 7.1.

What support do I get?

Deployment templates and system prompts, sales materials and case studies, technical onboarding from the 2Care team, and, at 2Care's discretion, co-marketing and co-selling once you reach the higher tiers.