Dental
Dental admin, completed. A dental answering service that keeps chairs full.
Every call answered, plans verified, hygiene recall run and claims chased, so chairs stay full and claims get paid.
Campaign: hygiene recall, autumn
- Audience
- Hygiene recall overdue 6+ months
- Patients
- 412
- Channels
- Call, text, email
- Calling window
- Mon to Sat, 9:00 to 6:30
Patients contacted
398 of 412
Visits booked
96 of 412
- Steps
- Call, text, email, call
- Opt outs honoured
- 7 removed
- Bookings written to
- Your PMS
Example campaign. Booked visits are attributed to the step that produced them.
In practice
Built for how dental actually runs.
Independent practices and small groups lose new patients to unanswered phones and revenue to unworked claims every week. 2care catches both.
- 35%+
- of dental calls go unanswered during peak hours
- $200+
- lost per missed new-patient appointment
- Unworked
- hygiene recall lists that nobody has time to call
This week · filling up
Mon
Tue
Wed
Thu
Fri
2 slots booked while you read this
Trusted by healthcare providers across the US, Europe and India
On the phone
The workflows dental practices actually run.
Not generic scheduling. The specific jobs that fill your day and quietly cost you revenue when they slip.
01
Hygiene recall, worked from the recall report
Patients due or overdue for a six-month clean are called from your own recall list, offered a slot that matches their usual hygienist, and booked. The ones who do not answer get a text and a second attempt later in the week.
02
Pain and trauma triaged into emergency slots
Swelling, a knocked-out tooth or uncontrolled pain is recognised as an emergency and routed into the slots you hold back for it, not offered the next routine opening in three weeks.
This week · filling up
Mon
Tue
Wed
Thu
Fri
2 slots booked while you read this
03
Accepted treatment plans that never got scheduled
The crown a patient agreed to and then left the practice without booking. 2care works that list, explains what was agreed, and books the appointment.
04
Benefit check before the slot is offered
Carrier, plan and remaining annual maximum captured on the call, so the patient knows their position and your team is not chasing it the morning of the visit.
Anything clinical or urgent is escalated to your team rather than handled by the agent.
Integrations
95+ integrations and EHRs, including the systems your specialty runs on.
See it work
A chipped tooth, booked in two minutes
A new patient calls, benefits are checked while they talk, and they are booked with the dentist, with forms and a reminder sent by text.
The list every practice has
Recall is not an information problem.
Dentrix, Eaglesoft and Open Dental all know exactly who is overdue. What no practice has spare is the afternoon it takes to call them.
One month of hygiene recall
Due or overdue in your report
210
Actually called
48
Reached and booked
22
The gap between the first bar and the last is not a marketing problem. It is an hours problem, and it is the one thing outbound calling actually fixes.
Where the line sits
What it books, and what it hands straight to you.
In dentistry the right column matters more than usual, because the most costly mistake a phone can make is offering a routine slot to someone in real pain.
Finished on the call
- Hygiene recall called from your own report and booked with their usual hygienist.
- New patient appointments booked at the correct length with the reason recorded.
- Accepted treatment plans worked as a list, with the agreed treatment named.
- Carrier, plan and remaining annual maximum captured during the booking.
- Cancellations released and offered back out to patients waiting for sooner.
Never attempted, always escalated
- Deciding whether swelling or trauma can wait.
- Advising on pain, medication or what a symptom means.
- Quoting a treatment price you have not published to it.
- Booking an emergency presentation into a routine opening.
- Recording an insurance detail the caller did not confirm back.
Which presentations count as urgent, and where they go at eight in the evening, is a decision the practice makes once and the agent then repeats without drifting.
The whole front desk
A dental patient, and the four places they are lost.
Hygiene, treatment and emergencies fail in different ways. Step through a patient and see which of them currently depends on somebody having a spare hour.
They rang three practices this evening.
New patient enquiries arrive outside working hours more often than practices expect, and a caller who reaches a recording simply tries the next number.
Picked up on the first ring
Whatever the hour and however many are ringing at once, nobody waits and nobody hears a machine.
Booked before they move on
The appointment is agreed and committed while they are still deciding rather than promised for tomorrow.
Cover captured on the call
Carrier, plan and remaining annual maximum taken then, so the desk is not chasing it on the morning.
Web enquiries telephoned
Forms submitted overnight get a call rather than an email that competes with everything else in an inbox.
A dental practice, in their words
The recall list used to be the thing we felt guilty about. Now it just gets done.
Operations Lead, Providence Dental Practice- 62
- hygiene recalls booked in month one
- 2
- sites on one number
- 24/7
- emergency triage cover
The difference
Most dental phone cover answers the call. The question is what it finishes.
Voicemail or a message service
2care
Evening emergency
A message the practice reads in the morning
Triaged to your held slots or escalated on your protocol
Hygiene recall
A report nobody has the hours to call
Called on your cadence, booked with their hygienist
Accepted treatment
Sits unscheduled until somebody notices
Worked as a list, with the treatment named on the call
Insurance detail
Chased on the morning of the appointment
Captured during booking as structured fields
New patient at 8pm
Rings the next practice on their list
Booked before they get there
Related
The same workforce, doing a different job.
Each page below covers one job end to end: what gets done, what gets written back, and where your team takes over.
Dental practices ask
Questions from the front desk.
It answers a dental practice's calls when the front desk cannot, which traditionally meant an operator taking messages for the practice to action later. 2care completes the call instead, booking into Dentrix, Eaglesoft, Open Dental or Dentally during the conversation.
Both, depending on which name you searched. Practices look for a dental office answering service, a dental phone answering service, a dental AI receptionist and an AI receptionist for dentists, and mean one thing: the phone covered by something that can book. A dental after hours answering service is the same product with the clock set differently.
Dentrix, Eaglesoft, Open Dental and Dentally each have a dedicated integration with its own page describing how booking and write back behave in that system. Availability is read live before any slot is offered.
Yes. Outbound calls run against your own recall data on the cadence you set, offering the patient a slot with their usual hygienist and writing the booking back during the call.
Swelling, trauma and uncontrolled pain are recognised from how the caller describes them and routed into the emergency slots you hold, or escalated to a clinician. They are never offered a routine opening weeks out, and no clinical judgement is made on the call.
Yes. Carrier, plan and member details are taken during the booking call and written back as structured fields, so verification can happen before the patient arrives rather than on the morning.
Yes, including evenings, weekends and holidays. Out of hours new patient enquiries are the ones most often lost, because a caller who reaches voicemail generally rings the next practice rather than leaving a message.
Yes. Nothing moves until a BAA is in place. Recordings and transcripts are encrypted where they sit and while they travel, and the access log will tell you who opened what and when.
Weeks rather than quarters. Your onboarding specialist connects the practice management system, agrees your emergency and escalation rules, and sets how the practice should sound. Nothing is installed on your machines.
See 2care work your dental admin list. Book Demo.
30 minutes, on your own workflows. No commitment.
- 95+ integrations and EHRs
- ·Live in weeks, not months
- ·HIPAA, GDPR and DPDP