More than a virtual medical receptionist. The whole clinic admin, on one platform.

An AI receptionist answers a practice's inbound calls, books and reschedules appointments directly in the EHR or practice management system, captures intake, and routes anything clinical to a person. The distinction that matters is whether it completes the call or takes a message: a system that emails your team a booking request has moved the work rather than done it.

A phone tree asks the caller to classify their own problem from a menu, which patients are bad at because they describe symptoms rather than departments. The agent works out what is needed from how the caller describes it, then books inside your rules. There is no menu and no transfer chain.

No. It takes the high-volume routine calls - booking, rescheduling, hours, insurance, refill requests - and the outbound lists that never get worked, and routes anything clinical or complex to a person with the context already attached. The complex conversations are deliberately not automated.

Eighteen systems have a dedicated integration today, including Epic, athenahealth, eClinicalWorks, NextGen, Cliniko, Dentrix, Open Dental, WebPT and Jane, with a wider directory beyond that. Support means live availability reads and real write-back, not a nightly export.

Most practices are live in weeks rather than quarters. You authorise the connection through the system's official API, map your appointment types, durations, providers and booking rules, test against your own real scenarios, then switch the line over with monitoring in place.

It is HIPAA-ready with a BAA available, GDPR compliant with a DPA, and DPDP compliant. Everything is encrypted in transit and at rest, every call is transcribed and logged, and every write is recorded and reversible. Patient data is not used to train shared models.

A virtual medical receptionist answers a practice's calls, books, reschedules and cancels appointments directly in the EHR, captures new-patient intake as structured fields, and routes clinical questions to your staff. The version here is software, so it answers every caller at once with no hold queue, day or night.

Both models exist. A staffed virtual receptionist is a remote person who takes calls; the version here is an AI agent that completes the call itself, booking into your EHR rather than emailing your team a request. It handles the routine volume and hands anything clinical to a human.

Pricing is based on call volume and practice size rather than per seat, because what it replaces is call-handling capacity, not a headcount. The pricing page carries the model and an ROI estimator that works the return from your own call numbers before you talk to anyone.

Yes. It answers nights, weekends and holidays on the same line, books what it can, and escalates genuine emergencies to your on-call process within seconds. Most patients will not leave a voicemail and call the next clinic instead, so after-hours is where a missed call most often becomes a lost patient.